tm15 Responsible Gaming – Stay in Control, Play with Confidence

tm15 is committed to providing a safe and enjoyable gaming environment for all Filipino players, and we take our responsibility to promote healthy gaming habits seriously. We recognise that while the vast majority of players enjoy our platform as a form of entertainment, a small number may develop patterns of play that cause harm to themselves or their families. Our responsible gaming programme is designed to give every player the tools and information they need to stay in control of their gaming activity at all times. We enforce a strict minimum age requirement of 21 years for all registered accounts, and we actively work to prevent underage access to the platform. We do not market our services to vulnerable individuals, and we train our support team to identify and assist players who may be showing signs of problem gambling. If you ever feel that your gaming is no longer fun or is causing stress, financial difficulty, or relationship problems, we encourage you to use the tools on this page or reach out to our support team immediately. Your wellbeing always comes first at tm15.

tm15 provides a range of practical self-management tools that allow you to set boundaries on your gaming activity before problems arise. You can set daily, weekly, or monthly deposit limits directly from your account settings, ensuring that you never spend more than you are comfortable with in any given period. Session time reminders can be activated so that you receive a notification after a set amount of continuous play, helping you take regular breaks and maintain perspective on how long you have been gaming. If you feel you need a short break from the platform, you can request a temporary cooling-off period of between 24 hours and 30 days, during which your account will be suspended and you will not be able to log in or make deposits. For players who need a longer break, a self-exclusion option is available that removes access to your account for a minimum of six months, with the option to extend indefinitely. All limit and exclusion requests are processed promptly by our support team and cannot be reversed during the active period, ensuring that your decision to take a break is respected. To access any of these tools, contact our support team at [email protected] or visit the account settings section after logging in.

Problem gambling can develop gradually, and it is important to be aware of the early warning signs so that you can take action before the situation becomes serious. Some common signs that your gaming may be becoming a problem include spending more money than you can afford to lose, chasing losses by continuing to play in an attempt to win back money you have already lost, and feeling anxious, irritable, or restless when you are not playing. Other warning signs include neglecting work, family, or social responsibilities because of gaming, borrowing money or selling possessions to fund your play, and lying to friends or family about how much time or money you spend on gaming. If you recognise any of these patterns in your own behaviour, we strongly encourage you to use the self-management tools available on tm15 and to seek support from a trusted person or a professional counselling service. Remember that problem gambling is a recognised condition that can be treated effectively with the right support, and there is no shame in asking for help. The sooner you take action, the easier it is to regain control and return to a healthy relationship with gaming.

If you are concerned that someone close to you may have a problem with gambling, it is important to approach the situation with empathy and without judgement, as people with gambling problems often feel ashamed and may be reluctant to seek help on their own. You can encourage them to speak openly about their gaming habits and to consider using the self-exclusion or limit-setting tools available on tm15. Sharing factual information about the risks of problem gambling and the support resources available in the Philippines can also be a helpful first step in starting a constructive conversation. If the person is willing, you can assist them in contacting our support team to request account restrictions or closure on their behalf, provided that appropriate verification is completed. It is also important to look after your own wellbeing during this time, as supporting someone with a gambling problem can be emotionally demanding, and seeking your own counselling or peer support is a valid and healthy choice. The Philippine Amusement and Gaming Corporation (PAGCOR) provides resources and referrals for both players and their families, and we encourage anyone affected by problem gambling to make use of these services. You are not alone, and help is available.

If you or someone you know needs support with a gambling-related problem, there are several resources available in the Philippines that provide confidential advice, counselling, and referral services. The Philippine Amusement and Gaming Corporation (PAGCOR) operates a responsible gaming programme that includes player education, self-exclusion registries, and support referrals for Filipino players who need assistance. The National Council for Mental Health (NCMH) in the Philippines also provides mental health services that can support individuals dealing with compulsive gambling and related issues. For immediate emotional support, the In Touch Community Services crisis line is available to Filipino residents and can provide a compassionate first point of contact for anyone in distress. You can also contact our support team directly at [email protected] at any time, and we will do our best to connect you with the appropriate resources and to take any necessary action on your account. We maintain a list of current support contacts and will provide updated referral information upon request through our support channel. Taking the first step to seek help is a sign of strength, and tm15 is here to support you through that process.