tm15 Privacy Policy – How We Handle Your Personal Data

tm15 is a mobile-first online entertainment platform operating at tm15.bet and serving players based in the Philippines. This Privacy Policy applies to all personal information collected when you visit our website, register an account, make a deposit or withdrawal, or contact our support team. We are committed to handling your data responsibly and in line with applicable data protection principles recognised in the Philippines. The policy covers data collected through our website and any browser-based features of the platform, including account registration forms, payment flows, and support channels. By using tm15, you acknowledge that you have read and understood how your personal information is collected and used as described in this document. If you do not agree with any part of this policy, you should stop using the platform and contact our support team to close your account. We may update this policy from time to time, and the most current version will always be available on this page.

When you register on tm15, we collect personal details including your full name, date of birth, email address, and mobile number, which are required to create and verify your account. During the identity verification process, we may also request a government-issued ID or other supporting documents to confirm that you meet the minimum age requirement of 21 years and that your account details are accurate. When you make a deposit or withdrawal, we collect transaction-related information such as your payment method details, transaction amounts, and timestamps, which are necessary to process your request and maintain accurate financial records. We also collect technical data automatically when you use the platform, including your IP address, device type, browser version, and session activity logs, which help us maintain platform security and improve the user experience. If you contact our support team, we retain records of your communications to help resolve your query and improve our service quality. We do not collect sensitive personal information beyond what is strictly necessary for account management, identity verification, and regulatory compliance. All data collected is stored securely and accessed only by authorised personnel with a legitimate operational need.

The personal information you provide is used primarily to create and manage your tm15 account, process deposits and withdrawals, and verify your identity in accordance with our responsible gaming and anti-fraud obligations. We use your contact details to send you account-related notifications such as transaction confirmations, security alerts, and updates to our terms or policies — these communications are necessary for the operation of your account and cannot be opted out of while your account remains active. Technical data collected during your sessions is used to detect and prevent fraudulent activity, protect the integrity of the platform, and ensure that our systems remain stable and secure for all Filipino players. We may use aggregated, anonymised data for internal analytics purposes to understand how players use the platform and to improve our features and content — this data cannot be used to identify any individual player. If you have consented to receive promotional communications, we may use your contact details to send you relevant offers or updates about new features on tm15; you can withdraw this consent at any time by contacting our support team. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. All use of your data is limited to the purposes described in this policy, and we will not process your information in a way that is incompatible with those purposes.

tm15 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers who assist in the operation of the platform, such as payment processors, identity verification providers, and cloud infrastructure partners — all of whom are bound by strict confidentiality agreements and are only permitted to use your data for the specific purpose for which it was shared. In cases where we are required by law, regulation, or a valid legal order from a Philippine authority, we may disclose your personal information to the relevant government body or law enforcement agency. If tm15 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will notify you of any such transfer through the contact details associated with your account. We do not share your data with other online gaming platforms, advertisers, or data brokers under any circumstances. Any third-party service provider that processes your data on our behalf is required to implement security measures that are at least equivalent to those maintained by tm15.

tm15 uses industry-standard security measures to protect your personal and financial information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, ensuring that your account credentials and payment details cannot be intercepted during transmission. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff with access to player data are subject to confidentiality obligations. We conduct regular security reviews of our systems and processes to identify and address potential vulnerabilities before they can be exploited. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities as required by applicable law, and we will take immediate steps to contain and remediate the incident. While we take all reasonable precautions to protect your data, no online platform can guarantee absolute security, and you are also responsible for keeping your account credentials confidential and not sharing them with anyone. If you suspect that your account has been compromised, please contact our support team immediately so we can take appropriate action to secure your account.

We retain your personal information for as long as your tm15 account remains active and for a reasonable period thereafter to comply with our legal, regulatory, and financial record-keeping obligations. Transaction records and identity verification documents are retained for the minimum period required by applicable Philippine regulations governing online gaming and financial services. If you request the closure of your account, we will deactivate it promptly and begin the process of deleting or anonymising your personal data, subject to any retention obligations that prevent immediate deletion. Data held for fraud prevention, dispute resolution, or legal compliance purposes may be retained for longer periods even after your account is closed, in accordance with applicable law. Technical logs and session data are retained for a shorter period and are used solely for security monitoring and platform improvement purposes. Once the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to you as an individual. If you have questions about how long specific categories of your data are retained, you may contact our support team for clarification.

As a Filipino player on tm15, you have the right to request access to the personal data we hold about you, and we will provide a copy of that information within a reasonable timeframe upon receiving a valid request. You also have the right to ask us to correct any inaccurate or incomplete personal information associated with your account, and we will update our records promptly upon verification. If you believe that we are processing your personal data without a lawful basis, or that our processing is causing you harm, you have the right to object and to request that we restrict or stop the relevant processing activity. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that apply. If you have provided consent for a specific use of your data — such as receiving promotional communications — you may withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. To exercise any of these rights, please contact our support team using the email address provided on the platform, and we will respond to your request in accordance with applicable data protection principles. We will not discriminate against you or restrict your access to the platform as a result of you exercising your data rights.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tm15 handles your personal data, you can reach our support team by email at [email protected]. We aim to respond to all privacy-related enquiries within a reasonable timeframe and are committed to addressing your concerns fairly and transparently. For general questions about your account, deposits, withdrawals, or platform features, the FAQ page provides quick answers to the most common topics raised by Filipino players. If your concern relates to responsible gaming or account limits, please visit our Responsible Gaming page for dedicated resources and self-help tools. We take all privacy feedback seriously and use it to continuously improve our data handling practices and the overall security of the platform. This Privacy Policy was last reviewed in 2025 and applies to all users of tm15 in the Philippines. We will notify registered players of any significant changes to this policy through the contact details associated with their account.